Cope St Casino

With all the unusually-named casinos we’ve reviewed, Cop Slots has to be right up there as one of the most perplexing. An image of a distressed cop fleeing after a launching robber – complete with swag bag in hand – seems to allude to the robber making away with the goods.

The casino logo also resembles a typical police badge. Does that mean you, the player, are supposed to be the keeper of the slot jackpots? Who knows, but it intrigued us enough to carry on with our Cop Slots review.

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This is a trustworthy site – and not just because of the pseudo-police gimmicks. Cop Slots has been with us since 2017 and has two licenses – one from the UK Gambling Commission and the other from the Alderney Gambling Commission Control.

There’s a good selection of games here, and at first glance the site seems fairly decent. But are there problems beneath the surface?

A Different Bonus for Each of You

Most online casinos like to offer a chunky bonus to encourage new players to sign up. Most of the time, this offer will be the same for every player. But not here.

At Cop Slots, the site uses a welcome bonus tactic we’ve come across in a few reviews, yet it’s far from common. Although the welcome bonus is subject to change, the site usually offers players the chance to spin a wheel and receive a mystery welcome bonus. The key prize involves free spins by the bucket load, but quite how likely you are to win that prize is up for debate.

If you do win a big prize, the hard part isn’t necessarily over. There are some rather hefty wagering requirements at Cop Slots – definitely among the higher end, according to our expert reviewers. This is something to bear in mind when joining the casino, though there’s no reason your bonus can’t be used to have a bit of fun. You just have to hope your luck is in to land it!

The full terms can be found on a separate terms and conditions page, though we’d rather see the key terms listed underneath the offer itself. There’s nothing too suspect in the terms – just the wagering requirements, the fact that players must be 18 years of age, and other standard stuff.

Terms and conditions apply, 18+.

Get Your Free Spins

You’ll usually find more than half a dozen promotions running at Cop Slots, which gives you plenty of chances to get extra value on your investments. Many of the promotions will be familiar, and there’s a higher than average number of ways to grab some free spins.

Even though many of the promotions are generic in nature, the casino does at least make an attempt to put an original spin on things. You’ll also find some less common special offers – think free pizzas instead of free casino chips.

As well as a hearty number of special offers, there’s a VIP scheme which may be of interest to many of you – particularly any of you who play frequently, or for large sums of money.

When you sign up to the site, you’ll automatically be opted in to the VIP scheme, starting out as a ‘Newbie’. This can be built up via ‘Expert’, ‘Pro’, and ‘VIP’ before reaching ‘Legend’.

You can enjoy perks such as boosted weekly cashback and free spins, but you’ll need to wager a certain amount to maintain your status each month. Otherwise, it’s back to square one.

You May Struggle to Find Games

There are two key things our reviewers look for when it comes to casino games, and Cop Slots certainly has one of them. The other is up for debate.

The first thing is the number of games. There are plenty to sink your teeth into here, including games from big hitters like Microgaming and NetEnt. In total, there are around half a dozen software providers involved in the casino games at Cop Slots, which means more than enough choice according to our reviewers.

However, a slight issue arises when it comes to filtering through the games.

On the top menu, you’ll see small logos which provide tabs like ‘Hot Slots’ and ‘New Games’, but you won’t see the title until you click on them. Instead you’ll have to rely on your ability to guess what the image is representing. It’s a common technique to save space, but one which isn’t required on the desktop lobby. For us, it’s a little too cryptic.

The games themselves are top draw. You’ll find stone cold casino classics like Rainbow Riches Pick ‘n’ Mix and Shaman’s Dream, alongside the crowd-pleasing Jimi Hendrix slot and lesser known titles. If the search options were just improved a little, the games area here would be vastly superior.

Play on Your Mobile

Because Cop Slots has only been around since 2017, our review team suspected the mobile site would be top notch. They weren’t wrong. With the advantage of building a casino in an era where mobile gaming is already very popular, Cop Slots has one of the better mobile experiences out there.

Load up the casino by entering the regular URL and you’ll quickly find the page has loaded, and it looks very similar to the desktop site. Even with the same large and colourful images, loading times are quick, and there is a large choice of games for you to try on the go.

Customer Support at Questionable Hours

Support here is completely online. We do score reviews higher when they also offer phone support, but it’s understandable that Cop Slots took this approach, especially as they only cropped up in 2017.

The support staff here are educated and helpful. However, the hours aren’t great. You can get in touch from 9:30 – 18:00 Monday to Friday. Given that these are traditional working hours for many of us, there’s a high chance the support will be closed when you need them. This isn’t the staff’s fault, but it’s something the casino needs to address urgently.

You can also get in touch via email, if the live support is closed.

You’ll be Charged for Some Withdrawals

There is a small but sensible selection of deposit options for players, covering the major credit and debit cards. You can also deposit via PayPal, PaySafeCard and Pay by Mobile. The minimum deposit is fixed across all four, though you’ll need to deposit slightly above the minimum to unlock the welcome bonus.

If you’re withdrawing a relatively small amount, you’ll be charged a fee. This never sits well with our review team and is something the casino should reconsider. Withdrawals go into a 72-hour pending period after an application is submitted, and you’ll then wait 1-3 days for the payment to clear.

Not So Innocent

27 Cope Street Casino

This casino may proclaim an affiliation with the police, but there are certainly a few things here we’d like to see held to account.

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One key issue for our reviewers was that Cop Slots charges a fee for withdrawals, even if they’re larger than the minimum deposit. This is something that always leaves a sour taste and should be eradicated if the casino wants to retain loyal customers over a prolonged period.

Aside from that, there are plenty of positives. This is a site with lots of potential, which needs a bit of ironing out.

Background

Psychosis is a medical term to describe a mental illness which commonly includes a range of distressing symptoms such as hallucinations, delusions and paranoia. Coping with psychosis is often a challenging demand for the individual as well as everyone close to them, including family and friends. The term “carers” refers to people who provide caring support on an unpaid basis. Caring for a loved one affected by psychosis can be a daunting experience, but we know from previous research that information on the illness, coping strategies and opportunities to share experiences and support with other carers could help.

These are the impetus behind the EFFIP project. We are working toward developing and evaluating an online resource for carers, called COPe-support (Carers fOr People with Psychosis e-support resource). COPe-support is our online resource acronym and website domain name chosen by the many carers and people with lived experience of psychosis involved in the EFFIP project.

The project

EFFIP is a 5-year research project aiming to develop and evaluate an online resource for carers. The e-support resource is dedicated for carers to gain information about psychosis and glean support and advice from others in the same position. See publications on the literature review results below.

2016 – Development phase

We focused on developmental work to identify essential ingredients and considerations in designing our e-support resource. We achieved this through conducting two reviews on literature and a focus group study with service users and carers.

2017-2018 – Modelling and Piloting phase

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We worked on building the e-support resource taking on board findings from the developmental phase, and with advice and input from an Expert Advisory Group (EAG) and iterative consultations with carers. Once COPe-support was built, we ran a study to establish the usability of the resource-prototype and to refine it further based on feedback.

2018-2020 – Evaluation phase

We are currently running a study to evaluate the effectiveness of the e-support resource in improving carers’ wellbeing and how well they cope with caregiving. Check the “Get involved” page for more info.

Where are we now?

Currently, during the evaluation phase, we are running a randomised controlled trial to evaluate how well COPe-support works to improve carers’ wellbeing and their coping with caring. More information on the study is available on the “Get involved” page.

Publications

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Here are two papers we have published based on the results of the literature reviews we conducted earlier:

Sin J., Henderson C., Spain D., Cornelius V., Chen T. & Gillard S. (2018) eHealth Interventions for family carers of people with long term illness – A promising approach?Clinical Psychology Review.

Sin J., Gillard S., Spain D., Cornelius V., Chen T. & Henderson C. (2017) Effectiveness of psychoeducational interventions for family carers of people with psychosis: A systematic review and meta-analysis. Clinical Psychology Review. 56: 13-24.

Funding acknowledgement

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This project is funded by the National Institute for Health Research http://www.nihr.ac.uk/ (NIHR Post Doctoral Fellowship, Dr Jacqueline Sin, PDF-2015-08-035).

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The views expressed in this website and related publications are those of the author(s) and not necessarily those of the NHS, the National Institute for Health Research or the Department of Health.